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Terms & Conditions for Parcel Service

Payment

Payment for the shipment can be made in either the UK or Myanmar. Parcels will only be dispatched once payment has been confirmed.

Flight Schedule & Transit

We operate two flights per week, departing on Tuesday and Saturday. To ensure timely dispatch, please submit parcels by 12 pm on Monday and Friday. If you are sending over 30kg, parcels can be sent on any day except Sunday. Please note that our parcel service will pause from Nov 19 to Nov 30, 2024. Last drop-off date is Nov 18 for the final flight before the break. Next flight resumes Dec 3. You may drop parcels during this period, but they won’t be sent until Dec 3.

 

Delivery typically takes 4-7 days from the scheduled flight date, though delays may occur due to UK customs inspections. Please be aware that transit times may be extended as we approach the Christmas season. We cannot guarantee delivery timelines due to customs, seasonal delays and are not liable for any associated issues.


For shipments to EU countries, delivery may take approximately 2 weeks from the flight date, depending on EU customs regulations. If customs duties are applied, the recipient will be responsible for payment.

Collection Service

In Yangon, we offer a pick-up service with an additional service charge. To arrange for pick-up, please contact our Yangon office directly.  
For customers outside of Yangon, parcels can be sent via intercity bus stations. Please inform the Yangon office in advance before sending.

Business Hours

  • Monday to Friday: 9:30 am - 5:00 pm 

  • Saturday: 9:30 am - 12:00 pm 

Office Address & Contact Information

Shipment Requirements

At the time of shipment, a detailed list of items must be provided, along with the recipient's name and phone number in the UK.  
Items will be inspected before shipping and repackaged in designated boxes. There is no need to pack them in your own cardboard boxes. If the items are bulky, we will calculate the cost based on volumetric weight.  
If you are shipping food containing oil or liquids, please ensure the packaging is leak-proof.  We are not liable for damage to fragile or breakable items, or for food that becomes spoiled during transit.

Compensation for Lost Items

In the unfortunate event of loss during transit, compensation will be provided at a rate of 20,000 MMK per kilogram, in addition to shipping costs.

Prohibited Items

  • Meat Products, the whole dried shrimp/dried fish, seeds, fresh fruits and vegetables, strongly scented foods, and perishable food items. 

  • Alcohol, illegal drugs, cigarettes, tobacco products, electronic cigarettes, pipes, e-hookahs, e-cigars, vape pens, and any medicines.

  • Cash, gold, jewellery, high-value items, real or synthetic gemstones, and antiques.

  • Weapons and any items prohibited by law.

  • SIM cards, bank cards, items containing batteries, perfumes, nail polish, counterfeit branded items, and items containing gas.

Compensation for Lost Items

In the unfortunate event of loss during transit, compensation will be provided at a rate of 20,000 MMK per kilogram, based on the weight and value of the lost items.

Legal Responsibility

NST Foods UK is not liable for any consequences arising from the smuggling of prohibited items, including confiscation, loss, fines, or legal action as per the laws of the respective countries. Responsibility for compliance with legal requirements lies solely with the sender and recipient.
Terms and conditions are subject to change. Please ensure you review them before sending your parcel.

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